Cancelling a service
- Cancel any service yourself from the client panel at cloud.baremont.in, or by opening a ticket.
- Monthly services run until the end of the period you have paid for and are not renewed.
- Hourly cloud services stop billing the moment you delete them.
- When a service ends, its data is deleted permanently. Take a backup first.
When you can get a refund
- VPS and cloud, first order: if you are a new customer and cancel within 7 days of your first payment, we refund that payment in full.
- Services we could not deliver: if we cannot provision a service you have paid for, we refund the full amount.
- Unused account credit: credit you added and have not used can be refunded on request, less any payment gateway charges.
- Billing mistakes: if we charge you twice or charge the wrong amount, we refund the difference.
When refunds do not apply
- Hours of cloud usage already consumed.
- Dedicated servers once they have been provisioned, and any setup fees.
- Software licences, such as Windows Server or control panel licences, once issued.
- Renewals of an existing service, unless you cancel before the renewal date.
- Services suspended or terminated for breaking our terms or acceptable use policy.
How refunds are paid
Approved refunds are paid to the original payment method within 5 to 7 business days of approval. The time your bank takes to show the amount may vary. Where the original method cannot be used, we refund to your account credit or by bank transfer.
How to ask for a refund
Open a ticket in the client panel or email [email protected] with your invoice number. We reply within 2 business days.